Privacy Policy

How 4Drive Georgia protects your personal information

At 4Drive Georgia, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our car rental services in Georgia.

Last updated: July 2026

1. Information We Collect

When you book a car rental with 4Drive, we collect the following types of personal information:

1.1 Booking Information

  • Full name as it appears on your driving licence
  • Email address for booking confirmation and communication
  • Phone number for pickup coordination and support
  • Date of birth to verify driver age requirements
  • Passport or national ID number for identification
  • Driving licence number and issue country
  • Pickup and drop-off locations and dates
  • Vehicle preferences and any special requests

1.2 Payment Information

  • Payment method details (debit card information or cash payment records)
  • Billing address
  • Transaction records and receipts

Note: We do not require credit card details or impose deposits. Payment can be made by debit card or cash on pickup.

1.3 Vehicle Usage Data

  • Odometer readings at pickup and return
  • Fuel level records
  • Vehicle condition reports and photos
  • Any incident or damage reports

1.4 Technical Information

When you visit our website 4drivegeorgia.com, we may automatically collect:

  • IP address and approximate location
  • Browser type and version
  • Device information
  • Pages visited and time spent on site
  • Referring website or search terms

2. How We Use Your Information

4Drive uses your personal data for the following purposes:

2.1 Service Delivery

  • Processing your car rental booking
  • Confirming your reservation via email
  • Coordinating vehicle pickup at Tbilisi Airport, Kutaisi Airport, Batumi Airport, or your chosen location in Georgia
  • Providing customer support before, during, and after your rental
  • Managing vehicle returns and final inspections

2.2 Legal and Contractual Requirements

  • Verifying your identity and driving licence validity
  • Meeting legal obligations under Georgian law for vehicle rental agreements
  • Processing insurance claims if an incident occurs
  • Complying with traffic authorities or law enforcement requests

2.3 Payment Processing

  • Processing rental payments by debit card or recording cash payments
  • Issuing invoices and receipts
  • Managing refunds in case of cancellations (we offer free cancellation)

2.4 Improving Our Service

  • Analysing booking patterns to optimise vehicle availability
  • Understanding customer preferences for popular routes (Tbilisi to Batumi, trips to Kazbegi, Gudauri ski season demand, etc.)
  • Responding to feedback and reviews
  • Improving our website usability and booking process

2.5 Marketing (with your consent)

  • Sending promotional offers for car hire in Georgia
  • Notifying you of special deals or seasonal discounts
  • Sharing travel tips for driving in Georgia (road conditions, fuel stations, mountain routes)

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

3. Legal Basis for Processing

Under data protection laws, 4Drive processes your personal data based on:

  • Contractual necessity: To fulfil our rental agreement with you
  • Legal obligation: To comply with Georgian vehicle rental regulations, tax laws, and traffic authorities
  • Legitimate interest: To improve our services, prevent fraud, and ensure vehicle safety
  • Consent: For marketing communications, which you can withdraw at any time

4. How We Share Your Information

4Drive does not sell or rent your personal data to third parties. We may share your information with:

4.1 Service Providers

  • Payment processors: To handle debit card transactions securely
  • Insurance partners: To provide full insurance coverage included in every rental
  • Vehicle maintenance providers: For servicing and fleet management
  • IT and hosting providers: To maintain our website and booking system

4.2 Legal Authorities

We may disclose your information if required by Georgian law, including:

  • Responding to court orders or legal proceedings
  • Cooperating with police or traffic authorities in case of traffic violations or accidents
  • Meeting tax and financial reporting obligations

4.3 Business Transfers

If 4Drive is acquired or merged with another company, your personal data may be transferred to the new owner, subject to the same privacy protections.

5. Data Security

We take the security of your personal information seriously. 4Drive implements the following measures:

  • Encryption: Our website uses SSL/TLS encryption to protect data transmitted between your browser and our servers
  • Secure storage: Personal data is stored on secure servers with restricted access
  • Access controls: Only authorised 4Drive staff can access customer data, and only when necessary
  • Regular audits: We review our security practices to identify and address vulnerabilities

While we strive to protect your data, no online transmission or storage system is 100% secure. You are responsible for keeping your booking confirmation and personal details confidential.

6. Data Retention

4Drive retains your personal data for as long as necessary to fulfil the purposes outlined in this policy:

  • Active bookings: Data is kept for the duration of your rental and up to 30 days after return
  • Completed rentals: Records are retained for 7 years to comply with Georgian tax and accounting laws
  • Marketing data: Retained until you opt out or request deletion
  • Website analytics: Anonymised data may be kept indefinitely for statistical purposes

After the retention period, personal data is securely deleted or anonymised.

7. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

7.1 Right to Access

You can request a copy of the personal data we hold about you. Contact us at the email below to submit a data access request.

7.2 Right to Correction

If your personal details are inaccurate or incomplete, you can ask us to update them. This is especially important for driving licence information and contact details.

7.3 Right to Deletion

You can request deletion of your personal data in certain circumstances, such as:

  • The data is no longer needed for the purposes it was collected
  • You withdraw consent for marketing communications
  • We have no legal obligation to retain the data

Note: We cannot delete data required for legal or contractual obligations (e.g. tax records).

7.4 Right to Restrict Processing

You can ask us to limit how we use your data if you believe it is inaccurate or we no longer have a valid reason to process it.

7.5 Right to Object

You can object to processing based on legitimate interests (e.g. marketing) or for direct marketing purposes at any time.

7.6 Right to Data Portability

You can request a copy of your data in a structured, machine-readable format to transfer to another service provider.

7.7 Right to Withdraw Consent

If we process your data based on consent (e.g. marketing emails), you can withdraw consent at any time without affecting previous processing.

To exercise your rights, contact us:

  • Email: [email protected]
  • Phone: +995 XXX XXX XXX (office hours: Monday to Saturday, 9:00 to 18:00 Georgia time)

8. Cookies and Tracking Technologies

Our website 4drivegeorgia.com uses cookies and similar technologies to enhance your browsing experience:

8.1 Essential Cookies

Required for the website to function properly. These enable you to navigate the site, fill out the booking form, and use secure features.

8.2 Analytics Cookies

Help us understand how visitors use our site (e.g. which pages are most viewed, whether users find pricing information easily). We use anonymised analytics to improve the site.

8.3 Marketing Cookies

Used to show relevant ads for car rental in Georgia on third-party websites if you have visited 4drivegeorgia.com. You can opt out in your browser settings.

Most browsers allow you to refuse cookies or delete them. However, disabling essential cookies may affect site functionality (e.g. you may not be able to complete a booking).

9. Third-Party Links

Our website may contain links to external sites (e.g. Georgian tourism resources, airport websites, or travel guides). 4Drive is not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing any personal information.

10. Children's Privacy

Our car rental services are not intended for individuals under 21 years of age (or 23 years for certain vehicle categories like SUVs and 4x4s). We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us to have it removed.

11. International Data Transfers

4Drive operates primarily in Georgia (the country in the Caucasus, not the US state). If you are booking from outside Georgia, your personal data may be transferred to Georgia for processing. We ensure appropriate safeguards are in place for such transfers, in compliance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page with the "Last updated" date at the top. Significant changes will be communicated via email to active customers. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how 4Drive handles your personal data, please contact us:

4Drive Georgia
Car Rental Services
Tbilisi, Georgia

Email: [email protected]
Phone: +995 XXX XXX XXX
Office Hours: Monday to Saturday, 9:00 - 18:00 (Georgia time, GMT+4)

For data protection inquiries or to exercise your rights under GDPR or Georgian data protection law, please mark your email subject line as "Privacy Request" to ensure prompt handling.

14. Regulatory Authority

If you believe 4Drive has not handled your personal data appropriately, you have the right to lodge a complaint with the relevant data protection authority in your country. In Georgia, you can contact the Personal Data Protection Service under the Public Defender's Office.


Summary of Key Points

  • No deposit or credit card required: We only collect debit card or cash payment details.
  • Your data is used for rental services: Booking, vehicle pickup, insurance, and customer support.
  • We do not sell your data: Information is shared only with essential service providers and authorities when legally required.
  • You control your data: Access, correct, delete, or restrict processing at any time by contacting us.
  • Secure and compliant: SSL encryption, restricted access, and 7-year retention for legal compliance.
  • Transparent policies: This page explains exactly how we handle your information when you rent a car in Georgia.

At 4Drive, we believe transparency builds trust. Whether you are picking up your car at Tbilisi Airport, driving the Georgian Military Highway to Kazbegi, exploring the wine region in Kakheti, or relaxing on the Black Sea coast in Batumi, you can be confident that your personal information is protected. Drive freely across Georgia knowing your privacy is our priority.

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